Marks and Spencer Achieves Second Surveillance Camera Certification – Case Study


Marks and Spencer Plc was the first retailer to receive the Commissioner of Biometrics and Surveillance Camera Third Party Certification Mark over 5 years ago, and has recently been re-certified for another 5 years.

Third party certification

Third-party certification, put in place in 2016 by the previous Surveillance Camera Commissioner, allows any public or private sector organization to demonstrate that it uses its surveillance camera system in accordance with the 12 guiding principles of the Code of Practice. surveillance cameras.

An organization will decide whether it wants certification in Step 1 (Desktop) or Step 2 (Full).

Office certification lasts for one year, with the assumption that the organization will apply for full certification upon completion.

Full certification lasts for 5 years, after successful completion of an on-site audit with one of our three UKAS accredited certification bodies and includes an annual review each year to ensure continued compliance.

Why their re-certification is important to us

Our office was delighted that Marks and Spencer had achieved certification as it was the first retailer to do so. Therefore, we are extremely happy that they have now made the decision to go through the process for the second time.

This shows their commitment to using their CCTV system in best practice in accordance with the principles of the code, which in turn enables them to demonstrate to their giant clientele that they are using CCTV in an efficient, proportionate and transparent manner.

On top of that, the fact that they have decided to renew their certification for the next 5 years clearly shows that the organization believes the certification is worthwhile and has been of benefit to them. This is extremely encouraging and we hope it will pave the way for other retailers and other organizations from all sectors to do the same.

What the commissioner has to say

The commissioner, Professor Frasor Sampson, said:

I was thrilled to learn that Marks and Spencer had decided to make the decision to renew their certification with the third-party certification system. As a trusted retailer who has become not only a high street name in the UK, but almost part of the family, this is a great way for a business to show that they value the standards of the code.

I would like to take this opportunity to thank them for their leadership in responsible oversight at a time when public confidence in the principles set out in the code has never been more important – and also to commend them for their hard work in securing this success.

What Marks and Spencer have to say

Stephen Halpin, Head of Operational Security, said:

Our customers are at the heart of everything we do. Certification that our video surveillance operation conforms to the 12 Guiding Principles of the Video Surveillance Code of Practice helps us maintain high standards of video surveillance for the safety of our customers. A new code certification and an independent annual audit of our video surveillance operations help us continue to do so.

Adopting the code means certification is achievable for all organizations of any size and will help them maintain effective and transparent CCTV standards for the benefit of their customers, especially retailers. Obtaining certification was also a key consideration of our approach to CCTV in delivering our award-winning CCTV Security Operations Center, and we strongly recommended certification to all organizations.

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